RETURN POLICY

It is always our intention to stand behind our products and to deal fairly with our customers. We also need to set reasonable expectations, protections, and procedures for our company, staff, and customers. Keeping these considerations in mind, we have set our return policy as follows:

Return Authorization Required

ALL ITEMS BEING RETURNED MUST BE PRE-APPROVED. PLEASE CONTACT CUSTOMER SERVICE FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA).

How to arrange for a return/exchange:
Contact Customer Service at (800) 755-8697 or email info@stockroom.com to receive an RMA number. Please include:

Order number
Full name
Reason for requesting an RMA

Return Window: Requests must be made within 30 days of delivery unless otherwise specified below.

Return Requirements

All returns must include:

Original packaging, paperwork, manuals, and accessories
Items in unworn, unused, brand new condition
RMA number written on the outside of your package

Incomplete returns may result in the package being returned to you.

Items being returned should be sent with either a trackable shipping method or one that provides confirmation of delivery.

Non-Returnable Items

Due to the nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on:

Any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, breast fluid, etc.). Once these items leave our warehouse they are considered used and unsalable.
Drop ship items (items shipped directly from the manufacturer)
Custom-made items made according to measurements provided by the customer
Dungeon furniture, sex machines, Liberator ramps, toy trunks, and similar large/custom items
Items with broken hygiene seals
Clearance or final sale items (marked as such at time of purchase)

Returns or exchanges of hygiene-sensitive items and drop ship items will only be accepted in the case of a damaged or defective product. Please inspect your items upon receipt.

Damaged or Defective Items

Items that may have been damaged in transit, or defective when received, can be returned for store credit or replacement. This includes drop ship items and hygiene-sensitive products that would otherwise be non-returnable.

Please contact us within 30 days of having received the damaged/defective item so we may issue you a return authorization and prepaid shipping label.

To expedite the process, please provide photos of the damage or defect when contacting us.

Exchanges

Please contact us within 30 days of having received your shipment so we may provide you with a return authorization number. We will gladly accommodate a size or color exchange for items that do not pose a potential health risk, subject to availability.

Shipping costs:

You pay return shipping to send the item back
New shipping charges will be billed to the original credit card used on all exchanges unless the exchange resulted from our error

Latex Garments: If you have ordered an incorrect size, please contact us within 7 days of delivery for a return authorization number and we will gladly exchange it for the correct size of the same style. Latex items must be returned in clean, brand new condition.

Leather Items: Leather products that do not come in contact with bodily fluids may be exchanged within 7 days of delivery for size or fit issues. Items must be returned in unworn, brand new condition with all tags attached.

Non-exchangeable leather items:

Items that contact genitals or bodily fluids (see Non-Returnable Items above)
Custom-made leather items
Worn or used leather items showing any signs of wear

Please contact us within 7 days of delivery for a return authorization number if you need a different size.

Custom-made Items: Please contact us within 7 days of delivery should there be a fit issue. Some restrictions may apply.

Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return.

Store credit is available as an alternative and is issued immediately upon inspection.

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective/damaged item.

Restocking Fees

A 20% restocking fee and round-trip shipping costs will be deducted from your refund in the following situations:

Missed delivery attempts resulting in return-to-sender (RTS)
Refusal of delivery
Incorrect shipping address provided by customer after order confirmation

Carriers typically make 3 delivery attempts. You are responsible for accepting delivery of your order. Please update your shipping address or delivery instructions before shipment to avoid these fees.

Example calculation: $700 order with $30 outbound + $30 return shipping and 20% restocking fee = $700 - $60 - $140 = $500 refund

Cancellations

Before shipment: Full refund, no fees
Custom or made-to-order items: Must cancel within 24 hours of order placement, before production begins
After shipment: Standard return policy applies

International Orders

Customer pays return shipping costs
Customs duties and taxes are non-refundable
Refused international shipments are subject to restocking fees and shipping cost deductions