• Do you have a store?
• How long will it take for my order to arrive?
• How do I clean my leather products?
Clubs and Organizations
We have just opened the Stockroom Syren retail store 2809½ Sunset Blvd in Los Angeles. Though the store largely features latex and leather fashions, it does carry a significant selection of Stockroom's BDSM equipment, electrical gear, CBT devices, books and more.
If you are interested in seeing more of them, most of our models have their own web pages and fan clubs that can be easily accessed online. Unfortunately, we can not forward your messages on to them.
JT's Stockroom - 213 484-3882
JT's Stockroom has always been committed to offering the very best quality -- of our service and our products. Click here to view our full return policy.
We respect your privacy and discretely protect it. For instance, all orders from JT's Stockroom are shipped in plain packaging using a return address of "Shipping Manager" The line item on your credit card statement will read "JT's Stockroom - 213 484-3882".
Why won't items stay in my shopping cart? When I add a second item, the first one disappears! What's going on?
1) This is most commonly caused by your internet browser's security settings. Make sure your internet settings allow cookies. Most browsers have similar ways to check: Click 'Tools' in the menu bar, then choose 'Options...' or 'Internet Options...', then select the 'Privacy' tab and make your changes.
Most orders are shipped the same day they are placed. Orders that come in over the weekend, and/or include custom, or temporarily out-of-stock items, may be slightly delayed. Standard domestic orders are shipped via-FedEx Ground or U.S. Mail, and are delivered within approximately 2-7 business days. Please Note: FedEx does not deliver ground shipments to residential addresses on Mondays, or ship to P.O. Boxes and military bases.
Our policy is to wait 15 business days before declaring a United States order lost. We wait 30 business days for shipments outside the United States. If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, email email@example.com and be sure to include your full name and address and we will do everything in our power to help you locate your package. Depending on the shipping method used, we may be able to provide you with tracking information.
We respect your privacy and try our best to be as discreet as possible. All orders from JT's Stockroom are shipped in plain packaging using a return address of "Shipping Manager". Furthermore, we do not give, rent, or sell customer information to other companies, or share any of your private information with anyone outside our company.
Yes. International shipping is available via- U.S. Mail to most countries. Standard shipping takes approximately 10- 14 days, while Express shipping takes 5- 7 business days to reach customs. Your order may be subject to VAT, import duties, and/ or taxes, which are levied once your shipment reaches your country. We would be happy to accommodate private carriers such as DHL, FedEx, and UPS for the highest level of priority express handling. Please contact firstname.lastname@example.org for a quote. If you do not see your country listed in our drop-down menu during check- out, this means we are unable to verify your international credit card at this time. Please contact our customer service team at email@example.com for alternate payment information.
Usually orders are delivered without being stopped by customs, or charged any customs duties. However, some orders are occasionally stopped or searched, and sometimes customs duties are charged. Rules and practices vary from country to country and from one shipment to another. Unfortunately we have no control over whether or not packages go through customs. Most orders are received quickly without problems. However, on rare occasions, international shipments from us have been stopped or seized by customs. This can result in long delays, packages being returned to us, or, in a few cases, some packages have disappeared. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS OR CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US. Contact customs officials in your country for the best information on how your order will be handled by them.
Yes, possibly. Though we do our best to package international orders in such a way that they are not stopped by customs and usually there are no problems, there is no way that we can guarantee this. Contact customs officials in your country for the best information on customs handling and fees.
Do you do custom work or repairs?
Yes, we occasionally do custom work, but please be aware that these items can be considerably more expensive than similar standard items. Most of our products are produced in large quantities, so that you can enjoy greater efficiency and lower prices. Obviously these efficiencies do not apply to custom work. Rather than making complete custom pieces, we are better suited to modifying our current designs with some adjustments. Modifications are more expensive than standard items, but less so than a completely custom piece.
Vibrators, especially the less expensive variety, can be very fragile and/or touchy. Even the shortest drops can sometimes result in a vibrator that just won't vibrate. They can also be a bit tricky to use, though, so don't assume that your vibrator is broken until you have tried the following:
Yes, all cuffs - ankle and wrist - are sold in sets of two unless otherwise noted.
There are many websites out there that might be helpful in providing you with more information on how to use your electrical gear. If you are looking for further information, we suggest that you purchase the Folsom Guide or visit the Kinkwire Forum.
When you first receive a rubber garment it will be covered with coat of talcum powder. The powder is there to prevent the latex from sticking together and it makes it a lot easier to get on.
To find the diameter of a snug-fitting ring, measure the distance around the cock and balls (at the base, behind the scrotum), and then divide by 3.1. Don't go smaller than that-- you don't want to get stuck! To put on the cock ring, place the balls through first, followed by the shaft, before you are fully erect. Lubrication may make this more comfortable; click here for suitable lubricants.
Just about any dildo with either a flared base that goes all the way around or one that has balls on the bottom and a flared lip on the top can be used in a harness. We recommend our Tantus silicone dildos because they were specially designed to be used with a strap on (though they are great for just general use as well!). We also offer lots of other great toys that are well suited for this purpose. If you have questions about a specific product, please feel free to contact firstname.lastname@example.org
Some of our chastity devices are more discreet, comfortable and generally functional for long-term use than others. Items such as the Cock Cage, the Locking Chastity Harness and the 7 Gates of Hell are great, lower cost devices that can be used in short term scenes, but would probably not stand up to long term wear. The Houdini is a higher end item and looks great, but is not recommended for use over extended periods of time. That does not mean that any of these items couldn't be used in this way, but, for most people, they are not the best choices mainly for comfort and discretion reasons.
Clubs and Organizations
My club/organization is doing a local event, and we would like Stockroom to be a vendor or sponsor. Whom do I contact?
Contact our marketing department
Quantities of Stockroom catalogs can be requested online at: http://www.stockroom.com/catalogs.htm
THE TOYS IN THIS CATALOG ARE FOR USE BY CONSENTING ADULTS AS NOVELTIES, FASHION ACCESSORIES, AND SEXUAL TOYS. JT'S STOCKROOM ASSUMES NO RESPONSIBILITY FOR UNSAFE, IMPROPER, OR ILLEGAL USE OF THESE ITEMS.
PLEASE BE SAFE, SANE, AND CONSENSUAL!
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